SHIPPING INFORMATION

PORTUGAL & SPAIN
 
Orders over 60€ in Portugal (excluding Açores / Madeira Islands), have free shipping

All the orders under 60€ will pay a shipping fee accordingly with its weight and destination – you can find the cost on your shopping basket before checking out.
 
All orders are shipped from Monday to Friday, excluding Bank and Public Holidays. We strive to ship every order under a 24h period, or even in the same day, when placed until 12:00, except on very busy periods (i.e. sales or Christmas) or restock days.
 
Orders sent to Portugal using “CTT registado” or MRW normally takes 1-3 days to arrive, after been shipped. For Spain, it takes normally 4-5 days.

Customized apparel from your box/gym, takes a larger period of delivery due to production schedule - Please allow 8 working days to get your customized gear ready.
 
If you choose express shipping using MRW, your order will be delivered until 7 p.m. of the next day, excluding weekends and holidays – if orders are placed and payment completed before 10:00.
 
Please note that exceptions can occur in busy periods or restock days – in this case, please allow us 3-5 days for Portugal and Spain, 5-10 days for Europe and 10-15 days for international shipping.
If you your order hasn’t arrived in the expected date, please contact us at gera@tugasox.pt
 
 
EUROPE & INTERNATIONAL SHIPPING

Standard mail
Shipping using “CTT registado” normally takes 8-10 working days for Europe and 15-20 days for international shipping.

UPS Express
Shipping using UPS can take up to 3 days to Europe and up to 10 days for international shipping
 
All orders are shipped from Monday to Friday, excluding Bank and Public Holidays. We strive to ship every order under a 24h period, or even in the same day, when placed until 12:00, except on very busy periods (i.e. sales or Christmas) or restock days.
 
Undelivered/lost package

All orders are sent through CTT or UPS and have a tracking reference. This reference is a safe and easier method to use. If any package is lost, we will do all we can to assist you.
We can’t take any responsibility after a proof of delivery has been issued by the shipping company. Also, we can’t accept any responsibility on products already held by carriers, if stolen or lost during shipping/delivery.
 
Please feel free to contact us if you have any question to geral@tugasox.pt